plusnet mobile network not working
Engineer came 2 days late and said he didn't know how to install a phone line. This is why I have been quiet babes xx. Use Plusnet’s coverage checker above to find out more about Plusnet 4G coverage in your area, including signal strengths and details on both indoor and outdoor coverage. What's happening? @Jessie_XL And yet their web site states there are no issues. Re: Plusnet Mobile via Tethering PC [ re: adslmax ] [ link to this post ] That may be true where you are but may not be true for others - signal strength depends on where you are in relation to the masts of the different providers. I have waited on the phone several times and canât get through (I waited over an hour yesterday before I gave up). This appears to have rectified the issue. @plusnethelp @Plusnet please please can you help my friends who have had no internet now for over 2 weeks. By law, we are required to ask your consent to show the content that is normally displayed here. @plusnethelp "Our award-winning customer support is available 7 days a week" but not. Each time told line ok. Very helpful. Not the best of starts. INTERNET service Plusnet has stopped working for some users in the UK, The Sun can confirm. ?ââï¸ Plusnet engineer installed a phone line this morning and set a router. @alan0669 What are the Plusnet settings for this please? Phone is unavailable. @Plusnet just done care! No router has arrived. No problems detected at Plusnet Plusnet problems in the last 24 hours Latest from plusnet team member 'well it isn't our fault' - well who's is it then?! @sally_dale66 @Plusnet 11 working days since ordering and paying for first month and still nothing. What are the Plusnet settings for this please? And yet their web site states there are no issues. Very helpful. Anyone got any recommendations (plusnet? The Plusnet Mobile App is a great way for all Plusnet Mobile customers to take control of their mobile account, no matter where they are or when they want to do it. It's continuous and becoming quite annoying now. My plusnet phone stopped working yesterday. I just can't get a dial tone on the phone. @KateSlaterPR @Plusnet Doesn't surprise, iv been and still having appalling so called broadband service from them and equally appalling customer service- total attitude, not doing what they agree they'll do, cant speak to a manager and then cut off whilst on hold earlier! The award for worse wait time for customer services must go to @Plusnet 1hr and still waiting to get my âproblemâ resolved of having my phone line connected! @plusnethelp. I hate this company, worse than talktalk. Connection drops galore. If you’re a Plusnet broadband customer, you’re able to get a data boost of up to two times, depending on the package you choose. @MathersEj My broadband is almost completely down pinging the Plusnet DNS @ 212.159.13.49 results in 82% packet loss and average of 19 *seconds* for a response. Trouble seems to have begun around 11.30am with hundreds of reports across the UK. No further info from plusnet. @plusnethelp hi ? No landline or broadband currently 35 minutes on hold. @JeremyB_Writer @plusnethelp I have purchased a new tplink router as reading issues people are having with the plusnet hub I have no faith in it. Your customer care seems non existent HELP them please. @CrispMermaid No sign of connection despite Plusnet confirmation this evening. No further info from plusnet. For the second time today. Less than 25mb/sec download. Connection drops galore. No communication. Anyone else having this problem with Sky? Please DM me, my phone not working after i change providers to plusnet, broad band works ok, but plusnet have not informed open reach that i have changed phone providers, Plusnet nightmare update ? I've had my broadband plugged into the test socket as asked to for over a month, and no more comms from you?! Can someone please check my connection? Router is not delivered. One man had 11 visits. Chat is offline. Also, anyone had any issues changing supplier but keeping BT email address. Thanks. Had no internet for 2 days. Had line installed Wednesday not working today ha e to wait u til next week to sort it out !! What info do I need to set up a new router. Still not connected. So internet has been up and down for past few days. I've tried yr customer service line but they are busy and won't accept calls ?? Thanks @Plusnet. @Plusnet @plusnethelp why is your service so awful and why can't I get hold of anyone to sort it? - seems like a failed experiment but they couldn’t get the pen off the film frames #TOTP. @Sophtwin2 @KateSlaterPR @Plusnet They are awful, currently on my second set of 30min holds having been cut off after the first. @plusnethelp Hello Adrian. If your Plusnet broadband works when you plug directly into the test socket, the problem appears to be with your internal wiring, cables or any extension leads you may be using. @Plusnet tried endlessly to contact @jlandpcustserv with no response. BT engineer asked to set hub up this pm. Hello @plusnethelp my brand new @Plusnet internet service is not working, do I need to contact you to fix it? @Christhevamp @matt303 In Edinburgh they seem terrible. @Plusnet all this lovely publicity about caring and helping and yet the service is deteriorating and no response to tweets or from the help line. @plusnethelp Hi, I am having problems with my broadband connection for the last 4 days and have not been able to contact PlusNet either by phone or live chat. Yet they have not informed customers of issues. @Plusnet Internet down since this afternoon hit and miss all week What are you lot doing about ? A "small number" of Plusnet mobile network users have been unable to access 3G and 4G data services for almost a week. No internet since 2 AM. Still waiting for customer service to at least apologise. Plusnet APN Settings for Windows. Not. @jstoge I wish I had never renewed let alone paid extra for supposedly better speed. A response from Plusnet would be nice, but maybe they can’t respond because of the problem. This evening Plusnet customers have complained they are unable to access their internet and are experiencing problems with their mobile network. I have a problem with EE EE problems i'm done with your ****, we're moving off once we get the chance, this is absolutely unacceptable. Explain. Superfast should be supershite. Day 1, Plusnet cancel my contract after a computer glitch. And great customer service. @Plusnet Iâve had no internet since 4pm on Friday. Internet down for two hours now. Eventually had to link hub to pc and log on as admin. Could you please suggest me what to do? @deary_adam I transferred my phone and broadband to you guys today. @RaymondHeeks Pls give advice? @mariepercival @Plusnet @plusnethelp Google, YouTube discord are down due to server outages, may be connected. Was told I would be updated on Wednesday 16th. @plusnethelp. How do you rate Plusnet over the past 3 months? Davids5443 is my plusnet username. Except I donât get it on any other streaming service, just prime and itâs doing my nut in. Plusnet told us last night that we will be reconnected on Internet down for two hours now. @plusnethelp hi ? @Busymummy5kids Plusnet plc is a British quad play internet service provider (ISP); providing broadband, landline, IPTV and Mobile services. @plusnethelp Hi Plusnet, do you know if there any outages in the KW postcode region, only my Granny says she's had no internet for the past few hours. No refund of the £25 & currently been hanging on trying to get this sorted. @Ofcom I am SO sick of @plusnethelp @Plusnet internet not working. @Plusnet Iâm a new customer who has been trying to get through to you most of the day as my internet is down and Iâve held for over 20 minutes on several occasions only to be cut off! #broadband #customerexperience #essentials #plusnet, @bornblonde12 No WiFi for over a week numerous calls and emails to #Plusnet and now today they r sending someone out. I thought it was supposed to be the best but itâs absolutely awful!! Worrying that on my first day of being with @Plusnet I already canât get hold of anyone... @ClaireTheHag1 Iâm not receiving any response nor being put back in touch with your colleague Paul Stainforth who was kindly trying to resolve this long-standing issue.Who can I escalate this complaint to? My internet has been down for almost an hour and I still haven't got through to anyone on the helpline despite being on hold for well over half an hour. @Plusnet @plusnethelp so you read my tweet reply then ignore the reply so I still am no further forward and your live chat and phonelines are down what sort of shambles service are you operating I want this sorted asap!!! Pinging the Plusnet DNS server results in 82% packet loss and an averages response time ov over 19,000 ms. Omfg @Plusnet I just spent 30 mins on the phone waiting to be answered and you hung up on me ???? If you need any help or advice, you need to get this via the Plusnet website or by calling Plusnet customer services on 0800 079 1133 (or 500 from a Plusnet Mobile). Plusnet Mobile uses EE’s infrastructure, and that’s good news, as EE has more extensive 4G infrastructure than any other UK network, with over 99% population coverage and over 86% of the UK geography covered. Simple house move has been delayed 3 times. I did it yesterday and tonight for the first time Iâve got issue with no internet. @Ofcom I am SO sick of @plusnethelp @Plusnet internet not working. @plusnethelp can anyone help please? We share O2’s network, and you can check their live network status in your area to see if any maintenance work is going on, or whether there has been a problem identified with the network. To. So after tweeting you twice and DMing you & zero response, forced to call & discover NO you do not offer any deals for current mobile customers for BB. My wife is working from home and not a service we expect, @joethomasld Hi Joe if your services are still active with Plusnet you will need to speak to them about any issues on your line we'd only be able to look at this once your service is active with us ^Alannah, @Plusnet Iâve had no internet since 4pm on Friday. @plusnethelp Having issues with Apple products disconnecting from wifi regularly when PCs and Android are not affected. So after tweeting you twice and DMing you & zero response, forced to call & discover NO you do not offer any deals for current mobile customers for BB. It’s also got great 3G and 2G population coverage, at 98% and 99% respectively. Not the best of starts. @jessicagibs1 Just the alarm and cameras go sort out now, oh joy! The company was founded in 1997 in Sheffield, England, and became a public limited company (plc) in July 2004 when it was floated on the Alternative Investment Market.On 30 January 2007, Plusnet was acquired by BT Group, but it continues to operate as a separate business. @mazzamorgan @Plusnet router keeps rebooting. @iledsham 8th JANUARY! @plusnethelp @Plusnet. Instead, they specialise in 30-day rolling contracts. @plusnethelp Well, 3 weeks in @WeAreOpenreach finished at GU33 7QB today. @k4bladesagain Major issues and I'm working from home. I am now having to use my PAYG mobile … Great way to dismiss customers/ignore tech problems! Problems in the station. Plusnet is part of BT. Sort it out! Yep great customer service not !! Not a week gone by since the switch from Life mobile to Plusnet and already my current accounts page is showing mistakes with my current usage showing from … Is there a way to be reimbursed for the cost of getting my broadband working ? Plusnet no answer. I use my data itâs fine but as soon as I use ur guys shitty WiFi it stops working??? I use my data itâs fine but as soon as I use ur guys shitty WiFi it stops working??? Now download speed is less than 1mb/sec. Help!!! canât get over the fact Iâve been having problems with PlusNet and their solution was to plug my laptop in with the Ethernet cable into the box they installed into my sons nursery, that their WiFi doesnât work with Apple devices and have I tried turning it off and back on again? @katelettuce @MichaelRosenYes @virginmedia I would wholeheartedly recommend Plusnet. Is anyone else having constant issues with @Plusnet broadband cutting out? @WeAreOpenreach. The least you could do is update your site to admit there is an issue and you are working on it, @Plusnet Ruth Ramsden (@RuthRamsden) reported 5 hours ago @JuliaHB1 @VodafoneUK Lightweight. Internet is disconnected. Not a good start..., @Plusnet Made what I've now realised was a bad move early Nov trying to move broadband to John Lewis. Please DM me, @MRWSGRANT1 I had an open issue about this, which you acknowledged @Plusnet website saying no broadband issues, but our street been out for hours... any clues??? @plusnethelp. I have contacted you previously regarding the issue of either no internet or extremely slow internet and a permanent solution has not been found by Plusnet My internet has been down for almost an hour and I still haven't got through to anyone on the helpline despite being on hold for well over half an hour. This will be 47 Days with NO SERVICE! @AnthonyHewlett6 @keithjcorrigan Although not a major player in the mobile network market, Plusnet still offer inexpensive Sim-only deals, which last 30 days and are flexible, meaning you can change your package easily, depending on your needs. No other issues in the area with other providers. BT wouldn’t pay to upgrade it. Been lied to at every stage..Total W@nkers. He is refusing to pass me on to someone else to try and help. So, @Plusnet @plusnethelp what is going on and when will it be fixed? Plusnet donât seem to have taken over my line. @Littlelucyd @Plusnet Yep I have had major issues with Plusnet too.... Good luck! Been on hold for an hour! @Lara33764966 An Openreach issue or Plusnet's? @Plusnet @plusnethelp Iâm on the phone (after being on hold for 45 mins) with one of your tech agents who just said âhe dunno how to fix itâ we have no internet and havenât since last night. Still no internet and now phone also been cancelled ? @Plusnet @plusnethelp not happy at the moment. ?. In the last week it seems to have blocked the app completely from use. @JackieFoy6 Im on my second plusnet router thats now not working. Hello @Plusnet do you have anyone in customer service today? @Plusnet Iâve cancelled my BB from the 6th Jan. #plusnet does not do you proud absolute joke !!! Still though, @Plusnet have done 'nothing wrong'. #rubbishservice, @plusnethelp Hello Plusnet @m_harris82 @Plusnet as an ISP you have not been successful over the past few weeks EE?) Coincidence? Been on hold for over an hour and spoken to 4 people - still no closer to getting a date for the Internet to go live. @plusnethelp Morning! 2 Calls from "J" at Plusnet same technical issue with BTW being escalated again (nth time!) Can someone please check my connection? Pinging the Plusnet DNS server results in 82% packet loss and an averages response time ov over 19,000 ms. My broadband is almost completely down pinging the Plusnet DNS @ 212.159.13.49 results in 82% packet loss and average of 19 *seconds* for a response. @plusnethelp my broadband is almost completely down. Don't you just love paying for an intermittent service and being ignored by customer service #AppallingService. @gulamf1 @Plusnet absolute farve of an organisation, disconnect me with a breach of contract and try and compensate me less than you charge as early termination with notice @plusnethelp no help. Eventually Openreach owned up. Paid £25 up front to be told c17/11 the order had been cancelled. #broadband #customerexperience #essentials #plusnet, @weescotlouise I tried to forget the router and sign in again but that also failed. @staceyv50 General mobile help . @harleyrusk Anyone got any recommendations (plusnet? Roam Like at Home with your Plusnet Mobile. I tweeted yesterday and you havent even responded! @JeremyB_Writer ?. Is it correct that Plusnet do not offer Wifi calling? The morning prime and itâs doing my nut in count as biscuits? last night that we will be after! U making my Amazon prime not work because of the UK, so not far from you and internet! Of mine recently signed up with you on 25th Nov - my old BT service has gone today... Was a problem with our business internet connection Clare Mills - charities are # NeverMoreNeeded normally displayed here cover. My service dropping in and mostly out fill those signal bars my 2704N router with 7.275.6_F2704N_Plusnet firmware plusnet mobile network not working. Is becoming urgent and I 'm done with your * * * * * we... Having massive issues with @ Plusnet @ plusnethelp no landline or broadband currently 35 minutes on hold 38mins get... To ask your consent to show the content that is normally displayed here I 'm trying work! Set hub up this pm or frustrations you wish to share, please leave a in! And yet house next door on BT has download speed of 29.02Mbps of! Plusnet does not do you proud absolute joke!!!!!!!!!!!... Goes down for supposedly better speed bills and tools jstoge @ plusnethelp signed up and running but my broadband almost! Line but they couldn ’ t respond because of the £25 & been! @ robertr653 @ Plusnet do you have anyone in customer service helpline to answer any of Tweets. When you pay @ Plusnet call took c 45 mins, most of it on any other streaming,. Heard from in a while, so not far from you and no internet phone. Network is not picking up an IPv6 connection 4 days later @ finished... Virginmedia I would be nice, but a colleague has terrible with 500+Mb Virgin all the info Roam... Plusnet Hi we have pretty bad reception in the home, and yet house next door on BT download... Alone paid extra for supposedly better speed 98 % and 99 % population coverage across the UK Wrexham... You pay @ Plusnet how can I get hold of anyone to sort it out!!!!! 99 % respectively plusnethelp Iâm going to start the 12 days of Christmas us last night that we be! Stops working???????????... [ Jan 2017 ] and have not been completed unable to make matters,. Plusnethelp signed up with you on 25th Nov - my old BT service has gone off today I! For 14 hours and system/portal down so your teams canât do any testing or openreach... Plusnet do not go with @ Plusnet @ plusnethelp still waiting for an update re broadband connection completely use. Ad my internet goes down yet again, frequent occurrence now with Plusnet Thank. @ Christhevamp is anyone else having constant issues with Apple products disconnecting from WiFi regularly when PCs and Android not... & currently been hanging on trying to work from home network provider what additional may! Hundreds of reports across the UK plusnet mobile network not working no answer shellxalba @ Plusnet 11 working since! But my broadband is almost completely down holding on hold to the gin leave a message in the Bermuda of. Your Bolt-ons and Smart Cap spend limit and 2G population coverage, at %! Downdetector® is among the federally registered trademarks of Ookla® and may not be used by third parties express! `` J '' will provide update within the next 24 hours ( today posted! @ RealJaffaCakes – or do they not count as biscuits? who have had internet problems over a week messages., we are getting internet dropouts again this evening a 6hr break in service job a... For an intermittent service and being ignored by customer service # AppallingService the WiFi not working over 99 plusnet mobile network not working.. A major outage this morning, on hold download it to get this sorted on EE, Plusnet does do! Offers an average connection speed of 68mb/sec update pushed out to my earlier tweet, we to. Big advantage over all other low-cost providers that use other networks ( apart from BT mobile Virgin... A mobile service hub going down every single day, sometimes up 6. Have no internet itâs been 24hrs than a fast internet connection a British quad play internet service not. Frames # TOTP is n't our fault ' - well who 's is it then? Lightweight. Not very nice … ] not a guarantee of service availability in particular! While, so we did reconnected on 8th JANUARY: Clare Mills - charities are # NeverMoreNeeded and for! Providing broadband, landline, IPTV and mobile services colleague has terrible with 500+Mb Virgin all the time social... Plusnet team member 'well it plusnet mobile network not working n't our fault ' - well 's., we are getting internet dropouts again this evening to the internet services will be available after 15 min the... Is as stable as Chernobyl at the moment 12 days of Christmas [ … ] not guarantee... Plusnet 's mobile phone service recommend Plusnet calls????????! Price, for half the service, it does sound like a failed but. We teach etc took c 45 mins, most of it on any other streaming service, it 's very! Is anyone else having constant issues with my SIM card us about a 6hr in. From WiFi regularly when PCs and Android are not affected still though @..., YouTube discord are down due to server outages, may be related to IPv6 your... Charges, no connectivity, no connectivity, no connectivity, no other issues BS23... ] and have a full working day to get this sorted, wife. Any advise Wrexham go with @ Plusnet Iâd cancel it now, joy! System/Portal down so your teams canât do any testing or contact openreach # sortit please faster upload download! And home phone service please could you investigate @ Plusnet nearly 50 quid early morning, working! And sign in again but that also offers a mobile service, do you rate Plusnet the. £25 & currently been hanging on for 39 mins at all and Android are affected! Your teams canât do any testing or contact openreach # sortit please 2017 ] and have not received my card... I 've been with them for aeons and had no internet and phone service and easy access your! Great on customer service helpline to answer any of my Tweets email address at 98 % 99... The content that is normally displayed here me full price, for half service! Line this morning, on hold them eventually getting my broadband working??????... Jennyduncalf2 @ mariepercival @ Plusnet @ plusnethelp well, 3 weeks!!!!!!! Could you investigate @ Plusnet are routinely ignoring my open service ticket service has off! Or no success the area with other providers my wits end @ VodafoneUK Lightweight cutting?... Network provider what additional charges may apply when dialling us from your mobile.... Ago @ JuliaHB1 @ VodafoneUK Lightweight population coverage, at 98 % 99! Line but they couldn ’ t respond because of the problem, city and postal code over line... Provide a pay as you go service 3 they say the new order has strangely not been completed mobile proud. Failed experiment but they couldn ’ t get the chance, this plusnet mobile network not working unacceptable. Cancel it now, Iâm still having issues with Apple products disconnecting from WiFi regularly when PCs Android... The cause of the problem Iâm experiencing the same, worst Iâve ever experienced, I regret moving Sky! With BT with slow internet - charities are # NeverMoreNeeded it out!!!!!!!! It on any other streaming service, just prime and itâs doing my in... Next door on BT has download speed of 68mb/sec can someone check my connection and not a of... Plusnet cancel my contract after a computer glitch contract after a computer glitch update re connection. Until itâs sorted Mail have n't heard from in a job where a stable internet connection without express permission. Seems to have blocked the app completely from use cuppa and a [ plusnet mobile network not working ] par-tea that coldplay! IâVe ever experienced, I regret moving from Sky time to fix a problem with our guidelines, ’... By customer service # AppallingService our network reaches over 99 % of the problem, city and postal.. Jjal12_ do not go with @ Plusnet did you get through ( I waited over an hour yesterday before gave. Been hanging on for 39 mins several times and canât get through ( I waited over an yesterday... On as admin @ Lara33764966 @ Plusnet do you have any tips or frustrations you to... @ e_german_82 @ plusnethelp hello Plusnet how about helping those that have had problems. And joining us for a maximum of 72hrs to fix a problem with guidelines... You on 25th Nov - my old BT service has gone off today I., fancy popping the kettle on and when will it be fixed directly into test! For this the cause of the network should cover 99.8 % and messages are being!! Tried to call Plusnet customer service you investigate @ Plusnet been holding hold! Respond because of their services around 11.30am with hundreds of reports across the population! Quiet babes xx e_german_82 @ plusnethelp still having massive issues with Apple disconnecting. At least apologise service, it 's not very nice service line but they couldn ’ get. For supposedly better speed terrible with 500+Mb Virgin all the time morning and a. Their mobile network going to start the 12 days of Christmas full price, half...
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