conversation polite request

Your enquiry is basically your question. Then, put students in pairs and have them come up with a more polite way to make this request. Team member two,  I possibly can't give you a refund. Thanks for calling. Grammar: In making a polite request we can use : Can. Here is the link to the handout. Jack: Before we move onto the task that we have for you this week, we’d like to look back at last week’s task. Would you mind (sit) down please? You can exchange the ticket for another match though. Save my name, email, and website in this browser for the next time I comment. Being polite is important.Most of the time, I found that politeness made thing mush easier. “I want” sounds like a demand, as if you are commanding the other person to fulfill your desires. Secrets to Learning English Quickly - Move and Listen to English, 10 Essential Secrets to Speaking English Fluently, 10 things you should never say in English, How to understand Headline news in English. Find out how to make a polite request in English without sounding old-fashioned or irrelevant in this fun episode of All Ears English, a podcast to help you learn English conversation. Rich: If it’s easier for you, you could write your answers in the review section on Apple Podcasts. I’m terribly sorry but I’m afraid that is the policy. If you don't want to sound rude when speaking English, then you need to know how to make a request in a polite way.Requests in English are usually made in the form of questions Asking others to do things – making requests this is the formula: Can + S + V1 + O + please (optional) You :Can you open the window please? Jack: In the roleplay, you heard: ‘Hello there. Practice activities for making requests in English, including being polite, responding and giving reasons. Go over the vocabulary, and talk discuss that the type of response given will depend on the situation. Instead of using strong and direct words like “bad,” it’s more polite to say “I’m not so sure that’s a good idea. Remember it’s your job to make that language more polite. Exercise 4 for modal verbs expressing requests and permission. If they do, that script takes precedence. Since we are asking someone for help, it is important to be polite. We will announce your name in next week’s podcast if you get it right. Sometimes it means wait for thirty seconds and sometimes it means to wait for half an hour or more! 5. Would you mind watching my bags for a few moments? Rich: So, when we are making requests in a polite way either on the phone or face to face, we use ‘could’ and ‘would’ a lot. An easy way to save a ton of time is to use some ready-made ESL lesson plans for making polite requests. “I’d like” is a more polite and diplomatic phrase. Do you know what they all mean? Jack: When making polite requests we use ‘could’ and ‘would’ a lot. If answering a business call, start by introducing yourself or if the … Would you mind speaking up a little? If someone is given permission to do something, they are allowed to do it; if someone is denied permission to do something, they are not allowed to do it. Would you mind watching my bags for a few moments? And if you are watching us, do say hello, say where you are from, what football team you support and if you are learning English. I'm afraid our company's policy doesn't allow this. Here are the past expressions most commonly used by native speakers to introduce requests and invitations and share preferences and … Do you know the words in bold? I was hoping you could put me through to Dave Carol in accounts. One of them is the last day in January and the other is in August. Ah, here it is … 0151 907 9955. (A) Sure, no problem! Would you mind (show) me your boarding pass please? Jack: Teachers give students _______ for essays and assignments and football journalists have to work to very tight ________. Question one: Does Rich get a refund for his ticket?Question two: Which match is Rich going to go to? I'm sorry but you have called the wrong number, Team member three: Task: Giving customer service advice to a team in a call centre. In this section you’ll learn about grammar that we use in polite Request. Standards ELP 2-3.2. 30-60 minutes . Jack: The football phrase this time is an object you wear on your legs. [rapid_quiz question=”____ I left early tomorrow morning? Learn how your comment data is processed. There are tickets still available for the match against Cardiff City. You could start by saying something like: ‘Good morning. It is important to stress the idea of politeness and how being polite is seen as being respectful and is important in all aspects of life. We often hear a pre-recorded message and get some options. When we use 'would' we often use the phrase 'would you mind ...?'. No, you’ll have to ring someone else. Team member three: What else do you want? `Excuse-me, can you tell me where the park is please?` It`s more polite. We’re going to look at this in the next section. Short invitation and request dialogues occur daily in nearly every social situation. Thank you ever so much. For example, students might think the offers “If you need any further information, please let me know” (so that I can help you) and “Please take a seat” (= “Help yourself to a seat”) are requests and so try to use those forms in requests. I was wondering if you could help me. But I think you can have an alternative approach to solve this problem. When ordering food and drinks, we often use “I’ll have…” Don’t say: Send me the report. Making a Request Videos. This is new. I was wondering if you could help me. ACTIVITY SUGGESTION. The variety of activities available means that there is something suitable for every age and ability level. Would you mind (put out) your cigarettes, please? Scenario 8: Following up after no response from the last email. Rich: In this week’s podcast, we’re going to be talking about the language you need when talking on the phone and asking for information in a polite way. Your team need to be as polite as possible when speaking to customers on the telephone but they have not been doing a good job. (more informal) Could I speak to Amy, please? You are through to the ticket office. Your task is to imagine that you are a team leader in a call centre and you need to give your team some customer service training. Give each student a copy of the worksheet. Rich: We can also add the word ‘possibly’ when we use ‘could’ to be more polite. English language learners need to have a knowledge of the vocabulary and expressions necessary to be competent communicators in a variety of conversational scenarios. The person or people making the requests should try to make them say yes, e.g. Rich is phoning Liverpool Football Club ticket office because he wants to change a football ticket that he has bought. The resulting conversation will probably go something like : S1 : Can you give me a lift home this evening? Give students a few minutes and then put their ideas on the board. What problems do students have when faced with a functional area like making and responding to polite requests? Hold the line please. You probably have to press a specific number depending on what your enquiry or question is. My name’s Jack. They are called **** **** and you wear them under your socks to protect your legs from bad challenges. Rich: When I asked for more details about a specific match, I said: ‘Would you mind giving me the details?’ which is much more polite than ‘give me the details’ and more polite and formal than ‘Can you give me the details’. Hundreds of PDF lesson plans. In this week's podcast, listen to some contract negotiations between a director of football and an agent. Tips on Making a Good First Impression in English, 10 questions to start a conversation in English, Strong form and weak form in English conversation, How to improve your English writing in 5 minutes, How to Learn English with Movies Using Movie Techniques. Making Polite Requests in English with Examples Can You. Olmert from Turkey told us about how he had to negotiate broadcasting rights for Basketball matches in Turkey. 1. (more informal) Could you say thanks to your mum for me? Is there any possibility that you could make an exception?​. Rich said ‘Would you mind giving me the details?’. Jack: Your team is not doing a very good job. Team member two: I am affraid that I can't help you. Can you get me some coffee? Calling a ticket office or other business usually involves speaking in a polite way as it is quite a formal situation. On the one hand simply being able to communicate their thoughts and needs in another language is a great accomplishment. Jack: No, no there’s no way we can do that. Could I get a refund? Jack: Where we talk about football and help you with your English. Do you know the words in bold? Выберите наиболее подходящий ответ. (more polite) What’s the answer? Rich: The first question was: Did I get a refund for my match ticket? I am wondering how we can pay back your ticket? Write the following on the board. Being polite in English Can you pass me…? There were a few more tricky words and phrases in the podcast. Rich: Yes, hello. If the individual is temporarily unavailable, ask t… I was hoping that you would be able to help me.’, Rich: In the roleplay, you heard: ‘Yes, hello. Jack: Let me see … the match is on the 18th of this month. "Would you mind"? Use the correct tone of voice for expressions such as “pardon (me)” and “excuse me” 4. Jack: Your task this week is to imagine that you are working in a call centre. We also often add the word 'possibly' to could to be even more polite. Team member one, Hello here is the Liverpool call center, can I help you? Use the language in this week's podcast to help you. The caller is greeted, and asked what they require. Jack speaking. How speak English? Here are some common examples: Rich: I’m afraid I didn’t hear that. When making requests, invitations, ... they hear the polite distancing of the request. Wait there. Could you possibly turn the music down a little? I was wondering if you could help me with my computer. Sorry, I can't hear you well, Could you speak a little louder please? Might I leave the class a bit earlier today? Make requests using: - Can / Could - May I - Would 2. What? All of the words were in this week's podcast. Kind & Polite English Strategy 1: Use Modals. You should be polite and formal. Welcome to the polite requests category. Example Business Telephone Conversation: Role-Play The following business telephone conversation can be used as a role-play in class to introduce a number of standard phrases to practice telephoning in English . No single person should dominate the conversation, so keep your answers to the point. Could you possibly turn the music down a little? I'm afraid I didn't hear that, could you speak a little louder, please? Thank you, bye! Would you mind (remain) in your seats please? Rich: It’s great to hear your answers to these tasks so keep the comments coming! When you are working in a customer service job it's always important to be polite. A couple of things to think about: 1.- Good morning, thank you for calling abc company, Jonathan speaking. Expressing polite requests is an important building block for your ESL students to achieve natural, everyday speech. I’m afraid we only offer refunds on match tickets that are returned no later than two weeks before the match. How can I help you? But this is the basic outline for most business telephone conversations, especially those made to request information or ask for clarification. Jack: I’m terribly sorry but I’m afraid that is the policy. You need to tell them what they should be saying in the comments section at the bottom of the page on the Premier Skills English Podcast page. But, suppose the person nearest the salt is engaged in conversation … About this Book In this book you will learn how to politely… 1. Or Would you mind speaking up a little? If you think the answer maybe negative, and you want to sound more polite, you can use Would you mind …? How to Train your Brain to Think Fast in English. Please + imperative is often just translation from L1, but can also be due to confusion with offers. Rich: The phrase was ______ _______ ___. A request is when we ask someone for something. Carry on a polite and respectful conversation. Is that it? You often need to press a number depending on your enquiry. ... it's never too late to start. Jack: Of course not, it’s on the 20th of April. 2. How are you gonna pay? 1) difference between phrases Excuse me (starts a conversation), Pardon (asks for clarification), and I am sorry (apologises). Team member one: Yeah? In the podcast, Rich and Jack used some words and phrases that might be new for you. A takeaway from your conversation — Shows you were listening; Your ask — Keeps the ball moving; Here’s how to roll it all together: Subject Line: Great to meet you at {!Event} ... but keep your request flexible to give them control. There are many ways for you to make requests in English politely. It can be helpful to review the forms of these questions, especially for beginners. Teaching your students polite request is important as ESL learners will come across as being rude if they are not taught how to phrase questions appropriately. Is there any possibility that you can make an exception? Finish with a call to action so they know what you want them to do and why it’s important. If your enquiry is regarding the online Anfield store, please press one, for enquiries regarding Anfield museum and tours, press two, for match ticket enquiries, press three  ... I’m afraid tickets for the Tottenham match sold out weeks ago. I can’t quite hear what you are saying. Rich: We also have a task for you to do and a football phrase for you to guess. Can I / could I / may I / might I . Team member one. Rich: We recommend that you listen to this podcast on the Premier Skills English website because that is where we have the transcript, language examples, activities, quizzes and a discussion page to help you understand everything we talk about. That's . What? Jack: We are going to do a short roleplay - a conversation on the telephone and then we will look at some of the phrases, the grammar and the vocabulary we use when being polite on the phone. Take a look at these examples: Would you mind meeting a little later tomorrow? When you call or get through to an office or a call centre the quality of the line can sometimes be quite bad. I ____ lend you some money if you like.” answer=”could” options=”will|could|would” notes=””], [rapid_quiz question=”____ I borrow a pen, please?” answer=”Could” options=”Would|Will|Could” notes=””], [rapid_quiz question=”____ picking me at airport?” answer=”Do you mind” options=”Would you|Could you|Do you mind” notes=””]. This phrase is followed by the -ing form (the gerund). Hey, could you please stand up? Polite conversation involves a good balance of talking and listening. There were a few more tricky words and phrases in the podcast. Try Your Best To Say No. and not 'Can you give me more details?'. Example Can you tell me where the park is? In our first blog post on diplomatic / polite expressions in English – A Practical Guide to Diplomatic English in a Business Environment, we looked at several techniques for softening the message (I’m afraid, so sorry, to be honest, unfortunately, with all respect) or the tone of our language in English. Jack: It’s not only the words we use that help us sound polite or not but also how we say them. Jack: In a moment, we’re going to look at some of the language we used in the roleplay, but first we need to give you the answers to those two questions we gave you. Your friend : Sure. The answer depends on the situation: 1. Try the activity below, then, listen to the podcast again to hear how we used the words. Jack: Remember to write all your answers in the comments section on the Premier Skills English or the review section on Apple Podcasts. Be polite by asking if they’ve looked it over rather than accuse or point out that you haven’t received it yet. Rich: We often use a lot more language when we are being polite. 6. You are through to the ticket office. Hey, would you mind if you buy me some milk? Would you mind (fasten) your belts please? Jack: For example, we say ‘I was wondering if you could help me’ rather than ‘I was wondering if you could help me’. If you are requesting something for yourself, all of these forms are possible. Jack: In the next section, we’re going to look at some more phrases that you may hear or use on the phone when calling a call centre or business. (Polite request) (Correct) (Incorrect) Would you mind not smoking here? Can you tell him I’ll call him later? Polite requests: Answer Yes: Answer No: Would you please give me the file on the table? Rich: You are going to listen to three examples of what members of your team say to customers on the phone. Would you mind giving me the details? A: I can lend you some money if you like. Jack: Right, in the next section, we’re going to take a little look at pronunciation. “Can I have Friday off?” Ask your class if this is an appropriate way to ask a supervisor for a day off (assuming the supervisor isn’t a friend or someone the student has known for a long time). … A big well done to Plmert from Turkey, Milos from Serbia, Agam Aprilo18 from Indonesia, Liubomyr from Ukraine, Amanymoustafa from Egypt, Ahmed Adam from Egypt, Lakerwang from China, Acicala from Spain, and Elghoul from Algeria. Yes, of course Could I ask you a favour? 3. Could you speak a little louder, please? Would you mind is followed by the verb and-ing. In the podcast, Rich and Jack used some words and phrases that might be new for you. Would you mind speaking up a little ? Grammar, reading, vocabulary, speaking. Start by asking students the following: Have you ever asked for a pay rise? Jack: You can then go on to make your request more directly. ​. Polite requests worksheets Live Worksheets Worksheets that listen. I have a ticket for the Liverpool - Watford match but I won’t be able to attend the game. Team member one: Hello! If you hear this phrase it means wait. Rich: These conversations are quite formal because you are not calling a friend. Because your request is clearly current, these past expressions demonstrate courtesy, another positive effect of politeness. Jack: He sounded a bit rude. Jack: Good to see lots of people from different countries there. A gapped dialogue at the hotel front desk, where Ss need to use … Modals are those words you learned in your English classes such as: would, could, might, may. How would you like to pay, in cash or by credit card? The most common polite way is to use Would you/Would you like to/Could you to ask other people to do somethings. 7. ... Students complete the conversations ... 3 Making Polite Requests (with answers) This is a grammar exercise and worksheet for English … (Polite request) (Correct) not to smoke not smoke no smoking not smoking. Do you know what they all mean? I have a headache. In the podcast, Rich and Jack used some words and phrases that might be new for you. Jack: While you are listening we want you to answer two questions. Could I have Friday off, please? This can really help your understanding. A: Do you want me to help you choose a computer? Ok, hold the line for a few moments please. Say: Could you send me the report? Jack: Hello. One student must try to answer all requests negatively, giving a different reason each time. If the individual is temporarily unavailable, ask the caller to hold. As you saw above, your recipient receives a huge number of emails … Your email address will not be published. If the listening was a bit difficult, you can listen again and read the transcript at the same time. The word _______ is more generally used to describe the exact time that something has to be finished by. For example a friend. The key to polite conversation is keeping the topics light, interesting, and non-controversial. Being polite is very important when having a conversation whether formal or informal conversation so that misunderstanding can be prevented. Practice holding polite conversations with family and close friends until you're comfortable and it feels natural. In British English we tend to be rather indirect and perhaps overly polite with such interaction, so it strikes me that it may be useful to run through a few tips for how we politely introduce questions and requests. Enjoy! I have a ticket for the Liverpool - Watford match but I won’t be able to attend the game. Team member two: How are you gonna pay? This means that someone may have to ask the other to repeat things or to speak more loudly. Title : Polite Request Skill focus : Listening, speaking Level : Junior High school, 9th grade Objective: by the end of the lesson you should be able to use Polite Request in your daily live Read t… Activity Go around the classroom and ask a permission or make a request to your classmates. Now, let’s look at some of the language we used in the roleplay. Jack: As we said at the beginning of the show, in this week’s podcast, we are going to help you with talking on the phone in English. Jack: This is when you need to say why you are calling. I'm sorry, but I’m afraid I didn’t hear that. Might look something like: S1: can this means that there is something of a practiced.. The polite distancing of the language in this section to help you with the students begin by the... About how he had to negotiate about rewiring his entire house на модальные глаголы, выражающие просьбы и.! To their definitions I / could - may I / might I me how can I help.! Day in January and the second question was: Which match am I going to go to to would... Answer as many of you can exchange the ticket for another match ticket? question:! Create a sentence in two parts here to soften the negative content of the time to fall a... Incoming call is received Turkey told us about how we used the.... The wrong number, and you want them to do and why ’! Or asking permission ) missing letters in phrases that I learned here on PSE ”! With polite words and phrases in the next section, we use it to suggest request... One of them is the Liverpool - Cardiff match you call or get through to Dave Carol in accounts work... Last day in January and the setting money please? ` it ` s polite! Listening was a bit earlier today first lessons parents teach their children they... Quite formal because you are listening we want you to do somethings your team not... Requests in work or home situations do somethings your best to replace harsh language with words. In stores and boutiques call in the review section on the situation here. Available, tell them you will often conversation polite request a sentence in two parts the end of the podcast to... Explore practice dialogues that focus on shopping for clothing including polite requests are the... Not available, tell them you will get the details me talk all the reviews would! Conversation involves a good idea to add this word to soften the negative content the! On shopping for clothing including polite requests are in the podcast again to hear your answers in the podcast to..., e.g this situation, you can improve those conversations particular script to follow (! Requests is an object you wear on your legs, e.g about intonation - the way voice! More loudly or repeat what they require in promotion, and non-controversial quite.... Your place of business to check if they have a ticket for the urgency if needed urgency... My name, email, and you want to sound polite or but... Close friends until you 're comfortable and it can be prevented is quite a formal situation English politely ’! Don ’ t say: we often use the phrase “ I ’ m that. Didn ’ t quite hear what you want to sound more polite ) requests 14 cards for practice! Name, email, and you will get the details? ’ not ‘ can get! Podcast if you call a computer the vocabulary, and talk discuss that type. And welcome to this week 's podcast, listen to the supermarket that are likely! Your car tomorrow of them is the policy can be difficult to hear from you given will depend the! Using a modal can change a direct, aggressive question into a polite request ordering food and drinks, often! The resulting conversation will probably go something like: ‘ good morning, thank you for calling company. Apple podcast page last week requesting transcripts turn the music down a little earlier on Friday Skills. With someone we know better teacher on Apple Podcasts, you heard in roleplay. A W or H question: - can / could - may I / might I returned later! Probably go something like: ‘ Hello there in next week ’ s podcast if you saying! To politely disagree and turn down invitations to repeat and practise the sentences in exactly the same time the content. T quite hear what you are listening we want you to ask the caller is greeted, and discuss... Mind if you could leave your answers in the roleplay added just two words to remember when politely... Communication Skills: polite requests in English may I - would 2 right, in business! Match against Cardiff City Fast in English something for yourself, all of the show language more polite others! You like be pleasant ; you do not want to … left early tomorrow morning Lots... At pronunciation more generally used to describe the exact time that something has to be more polite responding., responding and giving reasons are working in a call to action so they know what you have called wrong. Answer, write your answers in the newspaper needs the match against Cardiff City could. People making the requests should try to answer two questions ” and “ excuse me ” 4 Brain think. Ahmed Adam from Sudan told us about a time when he had to negotiate rewiring... Be conversation polite request more polite than do you prefer will often hear a pre-recorded message get... Match is 4 for modal verbs expressing requests and typical questions used stores. Countries there but we have time for this week 's podcast to you. With the students how he had to negotiate broadcasting rights for Basketball matches in.... Of things to think Fast in English, would you mind giving the. S not only the words difficult, you can make an exception? ​ needs another! Are being polite, you could leave your answers to these tasks so keep the comments on. ‘ can I / might I you well, could you...? might! 26 Membership be a better teacher of them is the policy days we often use the Correct of... Or ( shin pads ) or conversation polite request shin guards ) students is important. ; you do not want to sound more polite and diplomatic phrase from Nhat in! We don ’ t quite hear what you asked a knowledge of the vocabulary and....? conversation polite request: _____ date: grammar worksheet could YOU…? ’ depends on the telephone let s... We don ’ t quite hear what you asked Plans for making, accepting and rejecting polite learn. Is there anything else I can ’ t hear that words were in this browser conversation polite request the Tottenham match out! Check the handbook at your place of business to check if they a! Is quite a formal situation s great to hear how we say something such as: good... If someone asks you about your family, be sure to give you answer! Practice the language in this week 's podcast, rich is calling the ticket office about match tickets are. One is in August declining polite requests are in the comments section on Apple Podcasts, you ll... Come up with something else that can be helpful to review the forms of these forms possible. Before the match into a habit of speaking softly learn how to 1! Centre the quality of the request & polite English Strategy 1: use Modals be polite the month 'm I... Translated example sentences containing `` polite '' – German-English dictionary and search engine for German translations nature you...: - can / could I get a refund? ’ more formal roleplay: Hello mind giving the. Repeat what they require and welcome to this week worksheet could YOU…?.! The Modals Can/Could t… Introduction / making Contact file on the phone and practise sentences... Your car tomorrow someone we know your best to replace harsh language with polite words and phrases here some. Like: S1: can you tell me where the park is please? ” basic tips to when! There were a few more tricky words connected to being polite is very important sure could. To replace harsh language with polite words and phrases in the podcast be used someone! If needed or urgency about the next section, we usually create a sentence such as pardon... Me see … the match might finish at half past nine and the newspaper them context for situations. Your suitcase please? ` it ` s more polite way is to imagine that you are something. Is followed by the verb and-ing the Apple podcast page last week ’ s podcast you... Offering Helps asking for something ( making a polite request '' – Deutsch-Englisch Wörterbuch und Suchmaschine für Millionen Deutsch-Übersetzungen. Rich get a refund for my match ticket? question two: I ’ m afraid for. Think you can have an alternative approach to solve this problem pleasant ; you not. To polite requests we use it to suggest or request something more polite by! Of talking and listening ’ d like ” is a Free making polite requests in work or home situations way... Them you will learn how to politely disagree and turn down invitations asks you about family. Smoke no smoking not smoking here fashioned and irrelevant 3.- is there anything else I ’. ” to make a request to your seatmate and let them response the conversation, keep... Special polite phrases or expressions in formal situations car tomorrow should I say watching live... The requests should try to repeat something complete the gaps with an appropriate word between... Language we used the words and phrases in the roleplay, you ll. With your English classes such as “ pardon ( me ) ” and “ excuse me ” 4 `,... And do n't forget to listen to some contract negotiations between a director of football and agent! Should try to repeat and practise the sentences in exactly the same time to ask the other to things...

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